Think Tech Solutions Privacy Policy
Last updated 21/03/2025
This privacy notice tells you what to expect us to do with your personal information.
Contact details
hello@thinktechsolutions.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
We collect or use the following information to prevent, detect, investigate or prosecute crimes:
- Names and contact information
- Video and CCTV recordings of public areas (including indoor and outdoor spaces)
- Dashcam footage – outside vehicle – with audio
- Dashcam footage – inside vehicle – with audio
- Financial transaction information
- IP Addresses
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Recorded images, such as photos or videos
- Purchase or viewing history
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Video recordings of public areas
- Audio recordings of public areas
- Video recordings of private or staff only areas
- Audio recordings of private or staff only areas
- Dashcam footage – outside vehicle
- Dashcam footage – inside vehicle
- Relevant information from previous investigations
- Customer or client accounts and records
- Information relating to health and safety
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure– You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing– You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We collect and process personal data, including names, addresses, payment information, and order history, based on our legitimate interest in providing DJ services and facilitating ticket sales for events. This information is essential for fulfilling bookings, processing payments, and delivering tickets to ensure the successful provision of services and events. Without this data, we would be unable to deliver the services you request or complete the necessary transactions. Our processing of this information is necessary to manage your orders, provide relevant customer support, and ensure the smooth execution of our services and events.
Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We use dash cams, CCTV, and collect names and payment information for legitimate interests, including preventing fraud, ensuring the safety of individuals, protecting property, and maintaining secure business operations. These measures help us to monitor and record activities, detect and prevent fraudulent transactions, and provide a safer environment for customers, employees, and the public. The data collected is handled in accordance with privacy regulations, ensuring it is stored securely and only used for its intended purposes.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We collect and process essential information such as names, addresses, payment history, payment details, order history, and contract history to effectively manage and resolve queries and complaints. This data is necessary for us to provide the appropriate assistance and to ensure that we can address your concerns in a timely and efficient manner. Without this information, it would not be possible to effectively resolve your issue. Our processing of this data is based on our legitimate interest in providing customer support and improving our services.
Where we get personal information from
- CCTV footage or other recordings
- Emails sent to us.
- Our Website (Contact Form, e-Shop, ect.)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
